Experience
"Everyone has a plan ’till they get punched in the mouth."
Mike Tyson
2023-Present
Google (for Trilyon)
Instructional Designer
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Spearhead efforts with Core Data stakeholders to create training materials for Google SQL developers including on-demand videos, instructional animations, course development, and team branding.
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Partner with product leaders and technical subject matter experts to execute learning strategies which address the needs of diverse audiences within the Core Data team.
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Drive the identification, assessment, and development of skills, attitudes, or knowledge through needs analysis, instructional design, and curriculum development; and share feedback and insights to align skills and knowledge with the client’s needs, strategies, and goals.
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Identify and recommend new procedures and methods for addressing skills and knowledge gaps and offer instructional design strategies that anticipate future needs.
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Develop rich relationships, internally and externally, offering support and direction to team members.
2021-2022
Google Fiber for Nelson Staffing
Instructional Designer
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Consulted with Program Managers on appropriate learning solutions while conducting needs analysis and developing support and evaluation plans for Google Fiber training content.
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Created user-centered learning solutions for Google Fiber Sales & Customer Service teams including multiple delivery methods including instructor-led, virtual classroom, and on-demand instruction.
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Performed ongoing analysis of Google Fiber programs and telecom market trends.
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Managed relationships and developed training content with key Subject Matter Experts (SMEs).
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Implemented training tools that increased the scalability, impact and retention of Fiber training.
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Created & managed SCORM packages for delivery to multiple Learning Management Systems (LMS).
2019-2021
FM Systems
Trainer/Training Content Developer,
LMS Administrator
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Worked closely with Account Managers, Project Managers, Product Owners, Developers, and other Subject Matter Experts (SMEs) to offer client-focused training content for product software.
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Created engaging curriculum, activity guides, and presentations for instructor-led and on-demand video training courses and delivered these courses virtually (VILT).
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Managed course content, enrollment, created reports, managed integrations on Docebo LMS.
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Updated and managed local and cloud-based virtual machines for training purposes using Hyper-V.
2019
SignalPath (now Verily)
Contract Learning Experience Developer
LMS Administrator
2017-2019
NC DHHS NC FAST Division for Infojini
Content Developer
LMS Administrator
2016-2017
Wake Technical Community College
Instructional Program Specialist
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Managed evening ESL program at Wake Tech Beltline Education Center.
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Assisted, then led the development of the 2016-2017 IEL Civics Grant program; implemented career pathways for non-native speakers; assisted in grant writing, budgeting, and staffing.
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Developed e-learning module to help acclimatize ESL students to standardized testing models.
2010 - 2016
Durham Technical Community College
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Director, ConEd for Non-Native Speakers
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ESL Coordinator/Instructor
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ESL Instructor
In this position I created, managed, and taught English as a Second Language courses in person and through blended learning using Blackboard and Sakai. I played an integral role in developing specialized, content-based course offerings which provided job skill enhancement, academic preparation, and Civics education to non-native English speakers.
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Developed compliance training modules for Standard Operating Procedures (SOPs) and Policies to ensure all staff and clients meet compliance training regulations for handling ePHI.
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Worked closely with SMEs to guarantee accuracy of content.
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Assisted in the migration of online courses, videos, quizzes from Bridge LMS to Docebo LMS.
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Offered best practice advice to ensure robust reporting options and ADA standards were met.
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Create & Manage SCORM packages for delivery to multiple LMS systems.
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Developed self-paced e-learning content such as storyboards, web-based tutorials, video demonstrations, and voice overs using Adobe Captivate: wrote and updated technical job aids.
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Served as backup LMS Administrator. Assisted in LMS migration (22,000+ users).
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Created a content management system to accurately track the status, version, and posting of all job aids and SCORM packages to our Moodle LMS site using JIRA, Sharepoint, and Excel.
Academics
"It was a very educational year, and we did many odd jobs here and there... but mostly here."
Charlie Kelly, Always Sunny in Philadelphia
July 2016 - July 2018
MASTER OF SCIENCE
East Carolina University
Instructional Technology
I studied various learning theories, instructional design practices, and curriculum development methodologies including ADDIE, Merrill’s First Principles of Instruction, and Bloom’s Taxonomy, Gagne's 9 Events of Instruction, et. al.
July 2016-July 2018
GRADUATE CERTIFICATE
East Carolina University
Online Instruction
I completed a Graduate Certificate in Online Instruction concurrently with my Master's Degree. This experience galvanized my ability to analyze needs, create effective learning outcomes, evaluate the success of courses.
Skills
“I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times.” Bruce Lee
Authoring Tools
Adobe Captivate, Articulate Storyline
Rise 360, iSpring
Production Tools
Camtasia, Snagit, Vyond, Slidely, Audacity, Visio, Moovly
Learning Management Systems (LMS)
Docebo, Moodle, LearnUpon, Absorb, Totara, Bridge, Canvas, Blackboard, Sakai, Google Classroom
Instructional Development & Design
Needs analysis, Course development, Curriculum development, ADDIE, Rapid Prototyping, ISD models, Online Instruction including ILTs, Blended Classrooms, and Self Service
Content Management &
Virtual Machines
Sharepoint, Google Suite, Robohelp, Cincopa, Viddler, Youtube, Cloudshare VM, HyperV
Project Management
Slack, Monday, JIRA, Salesforce
Meeting Platforms
GoToMeeting, Webex, Zoom, Teams, Google Meet
Office
Powerpoint, Word, Excel, Google Suite
Adobe Creative Suite
Photoshop, Illustrator, Premiere Pro, After Effects, InDesign
Languages & CAD Systems
HTML, CSS, SQL, AutoCAD, Revit
Course, LMS, & Website Design
Animations, Voiceovers, & Videos
The king and his men stole the queen from her bed and bound her in her bones.
The seas be ours and by the powers- where we will, we'll roam!
Yo, ho, all hands hoist the colours high!
Heave ho, thieves and beggars, never shall we die!
Hoist the Colours
“If all mankind minus one, were of one opinion, and only one person were of the contrary opinion, mankind would be no more justified in silencing that one person, than he, if he had the power, would be justified in silencing mankind.”
On Liberty
John Stuart Mill